The Grass Doctor


Standard Terms and Conditions

Terms of Business (Account Holders) Unless agreed otherwise between parties goods, materials, supplies or services from the Seller are due for payment within 21 days of invoice date. (NON-ACCOUNT HOLDERS). Goods, materials, supplies or services from the seller must be paid for prior to delivery. Shipping to non-account holders will take place after payment clearance.

Payment Methods Credit Card (Mastercard, Visa), online Bank Transfer, Cheques.

Delivery Times Normally 3-5 working days, in many cases within 2 working days.

Interest Charges Overdue payments are subject to a 7.5% interest charge.

Retention of Title Any goods / materials / service supplied by the seller shall remain the property of the seller until all debts or obligations owed by the buyer to the seller have been paid in full.

Prices All prices for goods / services / materials are supplied as per our current price list which is subject to alteration without notification. If in doubt please contact us before placing your order. All invoices will be prepared as per the current price list at the date of despatch.

Warranties All goods, materials and services supplied by the seller are of a quality and grade suitable for the purpose for which they are supplied. It will be understood that the seller is unable to exercise control over their mixing or use, after delivery to the buyers premises.

Notification of Non-Delivery or Damaged Materials The seller must be notified by the buyer in the event of non delivery or damaged goods within the following timescales. (i) Non delivery of the whole or part consignment. Written or email notification to the seller within 5 working days. Delivery notes to be signed on receipt. It is the buyers responsibility to ensure that there will be no problems with vehicular access. (ii) Damage or short delivery. As above. In addition the seller cannot accept responsibility for damaged goods once the customer has given a signature for receipt of an undamaged consignment as per delivery note. (iii) In the event of the buyer being unable to check the contents, the delivery note should be signed for as ‘unexamined’

Return of Goods In certain circumstances returns will be accepted but the seller retains the right to administer a 25% surcharge for handling such transactions

Cancelled Orders The seller retains the right to administer a 10% charge if an order is cancelled through no fault of his own.

Carriage Paid Terms Any order received over £350 (before VAT is added) will be carriage paid.

Small Order Surcharge Any order below £150 (before VAT is added) will be subject to an £20.00 surcharge. Orders between £150-£350 (again before VAT is added) will be subject to a £12.00 surcharge.

Value Added Tax VAT will be added to all invoices where applicable at the rate laid down by HM Customs & Excise.

© JM Morris February 2011